Refund & Cancellation Policy
When you return an item, your refund amount and refund method may vary. Check the payment method refunded and the status of your refund in Your Orders.
How Long Do Refunds Take?
After the carrier receives your item, it can take up to two weeks for us to receive and process your return. Certain items can take up to 30 days. We typically process returns within 3-5 business days after the carrier delivers the item to our Returns Center. When we complete processing your return, we issue a refund to the selected payment method.
Instant Refunds
If you want to use your refund without waiting for us to process your return, you can select the Instant Refund option, if available. Instant refunds are either refunded to your credit card. You'll still need to return your items within 30 days.
Refund Times
Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to following table for more details.
| Refund Method | Refund Time (After Refund Is Processed) |
| Credit card | 3 to 5 business days |
| Debit card | Up to 10 business days |
| Checking account | Up to 10 business days |
| Gift Card balance | 2 to 3 hours |
| Promotional Certificate | No refund issued |
| Shop with Reward Points | Up to five business days |
| Pay in Cash (at a participating location) | Up to 10 business days |
| Pre-paid credit card | Up to 30 days (depending on the issuer of the card) |
Note: If you no longer have the physical pre-paid credit card, we still store the card within your account. You can use the card toward future purchases. For orders that used the Amazon Currency Converter, we issue the refund in your local currency using the same rate as the original order.
Gift Returns
The type of refund or credit a gift recipient receives depends on how the giver purchased the gift and how the recipient returns the gift.
Partial Refunds or Restocking Fees
| Item | Refund |
| Items in original condition past the return window* | 80% of the item price |
| Opened CDs, DVDs, VHS tapes, cassette tapes, or vinyl records (taken out of its plastic wrap) | 50% of the item price |
| Items with damage, missing parts, not in original condition, or that have obvious signs of use for reasons not due to an LAVIE.store or seller error | Up to 50% of the item price |
| Open software or video games for reasons not due to an seller error | 0% of the item price |
*For most items, the return window is 30 days after delivery. To check the return window for an item you've ordered, go to Your Orders and select Change & Return Policy